Shipping policy

Production & Lead Times

Every item in our shop is custom-made or 3D-printed specifically for you. Because of this, orders require a production lead time of 5–10 business days before they are ready to ship. Complex or highly personalized orders may require additional time; if so, we will contact you promptly.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. You will receive an order confirmation email immediately after purchase and a shipping notification with tracking details once your order has been fulfilled.

Shipping Carriers & Methods

We ship via USPS, UPS, and FedEx depending on package size, weight, and destination. The most appropriate carrier is selected at the time of fulfillment to ensure your order arrives safely and efficiently.

Domestic Delivery Estimates

Once shipped, estimated transit times are as follows:

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days
• Overnight Shipping: 1 business day (where available)

Please note: Total delivery time = production lead time + transit time.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment directly on the carrier's website or through Shopify's order status page.

Shipping Delays

While we do our best to meet all estimated timelines, production and transit delays can occasionally occur due to high order volume, carrier disruptions, or circumstances beyond our control. We appreciate your patience and will keep you informed every step of the way.

Questions?

If you have any questions about your order or shipment, please contact us at info@quelococreations.com and we'll be happy to assist.